Returns & Warranty

We engineer our inserts for extreme durability and precision fitment. We stand behind our manufacturing, but we also run a strict Quality Control process to ensure every product shipping out of our St. Albert facility is flawless.

Defects & Manufacturing Errors

If we shipped the wrong item, or if your insert fails under normal job-site conditions due to a manufacturing defect, Hella 3D covers everything.

Simply navigate to our Support Page, fill out the contact form, and attach a photo or video of the failure. We will review the issue and rush a replacement out to you immediately at zero cost. You rely on your tools, and you should be able to rely on our organization.

Refunds

Unused, undamaged inserts can be returned for a full refund (minus original shipping costs) within 30 days of delivery. Customers are responsible for the return shipping costs.

Upon receiving your return, our Quality Control team will thoroughly inspect the item. The insert must pass inspection and be in brand-new, resellable condition. Important: If a returned item fails the QC inspection due to use, chemical exposure, or damage, it cannot be refunded. You may choose to have it shipped back to you at your own expense, or we will dispose of it.

Exchanges

If you accidentally ordered the wrong fitment (e.g., bought a 3-Drawer insert for a 2-Drawer box), we gladly accept exchanges within 30 days of delivery. Customers are responsible for the return shipping costs.

Just like refunds, the item must pass our strict QC inspection. Once verified as unused, we will process and ship out the correct replacement. Important: If a returned item fails the QC inspection due to use or damage, it cannot be exchanged. You may choose to have it shipped back to you at your own expense, or we will dispose of it.